Payment Method

At Purplehecate, your security is our top priority. We offer secure and reliable payment options, ensuring your details are always safe with us. Below, you’ll find details about our accepted payment methods and answers to common payment-related questions.

We accept PayPal, Visa, MasterCard, Klarna, Afterpay, American Express, Diners Club, JCB, Discover, and other major payment methods to make your shopping experience smooth and convenient

Accepted Payment Methods

1. Credit/Debit Card

You can use major credit and debit cards to pay for your order.

• Security Measures:
  • Purplehecate does not collect your card number or personal information during payment.
  • All cardholders are subject to validation and authorization by both us and the card issuer.
  • To better protect our customers, you may encounter 3D Secure Authentication (e.g., password, security code, fingerprint, or two-factor authentication).
  • For more details on authentication, please contact your card-issuing bank.

2. PayPal

PayPal is a fast and secure way to pay online.

• How to Pay with PayPal:
  • Log in to your PayPal account during checkout to confirm the payment.
  • Don’t have a PayPal account? Select "Pay with Debit/Credit Card" on the PayPal page to complete your payment securely without logging in.
• Why Choose PayPal?
  • Safer: Shop without sharing your financial details.
  • Faster: Pay in just a few clicks.
  • Easier: All you need is an email address and password.

3. Klarna (US Customers Only)

Klarna lets you split your purchase into 4 interest-free installments, paid every 2-3 weeks.

• How Klarna Works:
  • The first installment is charged when your order is placed.
  • The remaining installments are charged every two weeks.
  • No interest or fees if payments are made on time.
• Learn More About Klarna:
  
  • Privacy Policy

Payment Issues

My payment was declined. What should I do?

If your payment is declined, follow these steps:

1. Place Your Order Again:

   • You will need to place your order again if your payment has been declined. Unfortunately, we cannot reinstate an order once payment has been declined.

2. Check the Following:

   • Ensure your card details (e.g., card number, expiry date, and security code) are entered correctly.
   • Contact your card issuer to verify if they declined the payment.

3. Try Another Payment Method:

   • If the issue persists, use a different card or payment option.

4. Contact Us:

   • If you receive an error message, contact us at service@purplehecate.com with details of the issue (e.g., error message, order number). We’ll assist you as soon as possible.

Frequently Asked Questions

1. Is Klarna available for all products?

No, Klarna is currently available only for customers with a US shipping address. If you don’t meet these conditions, you can use other payment methods.

2. Why was my payment declined with 3D Secure Authentication?

If your payment is declined during the 3D Secure process, contact your card-issuing bank for assistance.

3. How safe is my personal information?

Our site uses SSL encryption to protect all personal information during checkout. For more details, please review our Privacy Policy.

4. Can I pay without a PayPal account?

Yes, you can check out as a guest by selecting "Pay with Debit/Credit Card" on the PayPal payment page.